R55 Privacy Policy — Your information is safe with us

1. Introduction

R55 is a trusted online gaming platform in Bangladesh, relied upon by millions of users. We believe that protecting your personal information and privacy is one of our most important responsibilities. This Privacy Policy explains how r55 collects your data, why it is used, how it is kept secure, and when or with whom it may be shared.

This Privacy Policy applies to the r55.wine website, mobile app, and all our digital services. It takes effect whenever you access our platform, register an account, or use any of our services. Our Privacy Policy has been drafted in compliance with international standards, including GDPR.

If you have any questions or concerns about r55's Privacy Policy, please reach out to our support team. We are always here to help.

2. What Information We Collect

R55 only collects information that is necessary to provide our services. We never collect personal data beyond what is needed. The types of information we collect are described below:

• Information you provide directly at the time of registration is collected.
• Certain technical information is collected automatically while you use the platform.
• A photo ID may be requested for KYC verification.
• Conversations with customer support may be recorded and retained.

3. How We Use Your Information

R55 uses collected data solely for specific, lawful purposes. We never use your information for anything unnecessary. Data is primarily used for the following reasons:

• For account creation, management, and verification.
• To process deposits, withdrawals, and other financial transactions.
• To send relevant bonuses, promotions, and offers (you can opt out at any time).
• To detect and prevent fraud, money laundering, and other illegal activities.
• To improve the gaming platform and enhance the user experience.
• To promote responsible gaming and monitor for signs of problem gambling.
• To meet legal and regulatory obligations.
• To handle dispute resolution and provide customer support services.

4. Information Sharing & Disclosure

R55 is committed to protecting your privacy. We do not share your personal information with third parties as a general rule. However, limited data may be shared in the following circumstances:

• Payment Processors: To process deposits and withdrawals, necessary information is shared with payment partners such as Mobile Banking, Nagad, and Rocket.
• Legal Authorities: We may be required to provide data in response to a valid court order or government authority request.
• Security Agencies: To assist in investigating fraud or illegal activities.
• Technology Partners: Trusted technology companies that support platform operations — all bound by strict confidentiality agreements.
• Business Changes: In the event of a company merger or acquisition, data may be transferred — however, users will be notified in advance.

5. Cookie Policy

R55 uses cookies to keep the website and app running properly. Cookies are small data files stored in your browser that help our platform recognize you and deliver a better experience.

• Essential Cookies: For login sessions, security, and core functionality — these cannot be disabled.
• Functional Cookies: To remember your preferences, language, and settings.
• Analytics Cookies: To understand how the platform is used — all data is fully anonymized.
• Marketing Cookies: To show relevant offers — you can opt out at any time.

Cookies can be managed at any time through your browser settings. However, disabling essential cookies may affect certain platform features.

6. Data Security Measures

R55 uses state-of-the-art security technology to protect your privacy. Our security team monitors the system around the clock to detect any suspicious activity immediately.

• 256-bit AES encryption is applied to all data transfers.
• Two-Factor Authentication (2FA) is available to help secure your account.
• Accounts are automatically locked upon detection of suspicious login attempts.
• Regular security audits and penetration testing are conducted.
• All staff access to data is strictly controlled and logged.
• In the event of a data breach, affected users will be notified within 72 hours.

7. Your Data Rights

R55 believes you should have full control over your own data. Under international privacy laws, you have the following rights:

• Right of Access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you can request that the processing of your data be restricted.
• Right to Portability: You can receive a copy of your data in a structured format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise these rights, contact our support team. We aim to respond within 30 business days. Please note that in some cases, legal obligations may prevent us from deleting certain data.

8. Data Retention Period

R55 does not retain your data longer than necessary. Our general policy is to delete data once the purpose for which it was collected has been fulfilled or the legally required retention period has expired.

• Data for active accounts is retained until the account is closed.
• Financial transaction records are typically retained for 5–7 years for legal compliance.
• Most personal data is deleted within 6 months of account closure.
• Anti-fraud and security-related data may be retained for a longer period.
• Support conversations may be retained for up to 3 years.

9. Protection of Minors

R55 strictly prohibits providing services to minors (under 18). We do not knowingly collect or store personal information from minors. Age verification is mandatory during account registration.

• Date of birth is verified during registration.
• If an account is suspected to belong to a minor, it will be suspended for additional verification.
• If a minor's data is identified, the account is immediately closed and the data is deleted.

10. Changes to the Privacy Policy

R55 may update this Privacy Policy from time to time. We will notify you of any significant changes via email or an in-platform notification before they take effect. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

• At least 30 days' notice will be given before any major changes take effect.
• The date of the latest update will always be displayed at the top of the page.
• Previous versions of the policy are available upon request.
• If you object to the updated policy, you will have the option to close your account.

Frequently Asked Questions